Service Advisor/Service Writer

Midas - Touch of Gold•Crawfordsville, IN
•$45,000 - $50,000

About The Position

Midas is hiring a Service Advisor/Service Writer to deliver an exceptional customer experience, drive sales, and support shop operations across multiple locations when needed. This is a customer-facing role with hourly pay and performance bonuses, and a potential growth path into store leadership and eventually a Store Manager opportunity for the right person. The posting indicates immediate openings and says the selected candidate can start immediately. The role offers a five-day work week, bi-weekly pay, paid training and professional development, PTO, paid holidays, insurance benefits, a 401(k), and employee discounts.

Requirements

  • Strong sales and customer service skills.
  • Ability to communicate confidently with customers.
  • Organized, detail-oriented, and process-driven.
  • Leadership mindset and desire to grow.
  • Flexible and willing to support multiple locations.

Nice To Haves

  • Automotive service writing experience is preferred.
  • Automotive knowledge and repair experience are a plus.

Responsibilities

  • Greet customers and build trust.
  • Answer phones and schedule appointments.
  • Perform vehicle walkarounds and review inspection results.
  • Build estimates and present recommendations.
  • Follow up on declined work and customer concerns.
  • Help drive sales and customer retention.
  • Support daily shop operations.
  • Assist multiple locations as business needs require.
  • Help ensure processes are followed and goals are achieved.

Benefits

  • Health insurance
  • Paid time off
  • Training and development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Performance bonuses
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Paid holidays
  • Bi-weekly pay
  • Five-day work week
  • Professional development
  • Clear growth path into store leadership
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