Service Advisor/Service Writer
Midas - Touch of Gold•Fort Wayne, IN
•$45,000 - $50,000
About The Position
Midas is hiring a Service Advisor/Service Writer to provide customer service, support sales, and help manage daily shop operations. The role involves assisting customers with vehicle service recommendations and may require supporting multiple locations as business needs require. It offers a potential growth path into store leadership and, for the right person, a future opportunity to become a Store Manager. The position is paid hourly with performance bonuses and includes a five-day work week.
Requirements
- Strong sales and customer service skills.
- Ability to communicate confidently with customers.
- Organized, detail-oriented, and process-driven.
- Leadership mindset and desire to grow.
- Flexible and willing to support multiple locations.
Nice To Haves
- Automotive service writing experience is preferred.
- Automotive knowledge and repair experience are a plus.
Responsibilities
- Greet customers and build trust.
- Answer phones and schedule appointments.
- Perform vehicle walkarounds and review inspection results.
- Build estimates and present recommendations.
- Follow up on declined work and customer concerns.
- Help drive sales and customer retention.
- Support daily shop operations.
- Assist multiple locations as business needs require.
- Help ensure processes are followed and goals are achieved.
Benefits
- Health insurance
- Paid time off (PTO)
- Training and development
- Vision insurance
- 401(k)
- 401(k) matching
- Performance bonuses
- Competitive salary
- Dental insurance
- Employee discounts
- Paid holidays
- Bi-weekly pay
- Five-day work week
- Clear growth path into store leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
