Service Advisor Float - Morrie's Auto Group
About The Position
The Service Advisor Float supports vacancies, vacations, and illnesses at Morrie's Auto Group stores in Wisconsin, Michigan, and Illinois. The role greets customers, gathers information about vehicle problems, coordinates repair approvals and estimates, monitors repair progress, and communicates with customers throughout the service process. It also includes vehicle handoffs, answering customer questions, referring vehicle-sales leads, assisting the service manager, and following safety procedures. The position requires travel within Wisconsin, Michigan, and Illinois, including overnight stays for days at a time. Morrie's Auto Group is a privately owned dealership group with 30 stores across Minnesota, Wisconsin, Michigan, Nebraska, and Illinois. The company describes its focus as developing employees, supporting advancement into management, providing benefit options, and fostering a positive and inclusive culture. The position includes a full month of paid training and benefits; some benefits are offered only to full-time employees.
Requirements
- Ability to travel in Wisconsin, Michigan, and Illinois and stay overnight for days at a time.
- Problem-solving skills.
- Strong verbal and written communication skills.
- Professional personal presentation.
- Strong organizational skills.
Nice To Haves
- CDK experience is preferred but not required.
Responsibilities
- Greet customers, listen to descriptions of vehicle problems, and obtain customer and vehicle information.
- Inspect vehicles for damage and take multiple photographs.
- Obtain customer agreement before repairs, explain cost estimates, and provide an approximate completion time.
- Advise customers about vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
- Handle minor customer complaints and misunderstandings.
- Track the progress of repair orders during the day and contact customers about estimate or promised-time changes.
- Handle telephone inquiries and promptly return phone messages.
- Deliver vehicles to customers, answer questions, review work performed, and explain charges and coverage.
- Refer vehicle-sales leads and prospects to the new and pre-owned sales departments.
- Assist the service manager as necessary.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.
- Travel to Morrie's stores in Wisconsin, Michigan, and Illinois to support vacancies, vacations, and illnesses; stay overnight for days at a time.
Benefits
- Full month of paid training.
- 401(k) and Roth IRA programs with a 4% company match.
- Medical coverage through BCBS, with HSA and copay plan options.
- Dental and vision coverage.
- PTO accrual starting at two weeks.
- Free life insurance for all employees.
- AD&D, short- and long-term disability coverage, and voluntary life insurance.
- Flexible spending plans.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
