Service Administrator
About The Position
Cummins is seeking a Service Administrator for its Distribution business in Manassas, Virginia. The role serves as the first point of contact for customers, delivering quality service and helping increase business at the branch. The Service Administrator identifies customer needs, gathers information, provides quotes, develops claims, prepares repair plans, and updates customers on repair work. The position also reviews and creates work orders to support accurate invoicing and warranty processing, and handles other administrative tasks as needed. The position is scheduled Monday through Friday, 07:00–16:00, with an on-call rotation. Salary is commensurate with experience. Benefits vary by location and may include a 401(k) Retirement Savings Plan, Cash Balance Pension Plan, medical, dental, and life insurance, a Health Savings Account, domestic partner coverage, and other personal and professional benefits. Licensing may be required for compliance with export controls or sanctions regulations.
Requirements
- Excellent customer service skills and the ability to communicate effectively in a positive and professional manner.
- Excellent computer skills, including use of multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- High school diploma, certificate of completion of secondary education, or equivalent experience meeting applicable regulations.
- Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
- May require licensing for compliance with export controls or sanctions regulations.
Nice To Haves
- Prior experience in a service and repair or warranty-related field is preferred.
- Experience building estimates and communicating the value of add-on services is a plus.
Responsibilities
- Serve as the first point of contact with customers to provide quality customer service and help increase business within the branch.
- Identify customer needs and gather pertinent information.
- Provide quotes and develop claims.
- Prepare repair plans and provide customers with status updates on repair work.
- Review and create work orders to ensure accuracy for invoicing and warranty.
- Complete other administrative tasks as needed.
- Escalate technical issues, obtain product technical issue information, and use available resources.
Benefits
- 401(k) Retirement Savings Plan
- Cash Balance Pension Plan
- Medical, dental, and life insurance
- Health Savings Account
- Domestic partner coverage
- A full complement of personal and professional benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
