Service Administrator

Morris Midwest • Waukesha, WI

6d

About The Position

The Service Administrator provides administrative and customer service support to the Service team. The role coordinates service cases, parts requests, invoicing, quotations, and installation activities; maintains accurate documentation; keeps customers informed; and works across departments to ensure customer commitments are completed as planned.

The position also supports customer reception, company shows and open houses, the Parts group, and office organization. It requires learning the company’s machine tool product lines, service processes, and installation requirements, while following company policies, procedures, and business ethics. The listed duties illustrate the work and do not exclude similar or logically related assignments.

Requirements

• Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow through on commitments.
• Clear verbal and written communication skills and a professional, customer-focused approach.
• Ability to maintain accurate records, process invoices and documentation, and coordinate schedules and travel arrangements.
• Comfort using computer systems to manage service cases, parts requests, and administrative records; willingness to learn Chatter and company systems.
• Ability to work collaboratively across departments, take ownership of issues, and adapt to changing priorities.
• Willingness to learn machine tool product lines, service processes, and installation requirements.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Responsibilities

• Review, set up, and merge incoming service cases, and follow up with customers on open cases.
• Process service and engineering invoices accurately and promptly.
• Process service-related parts requests through Chatter, follow up on their status, and update customers.
• Assist with preparing quotations for field service and preventive maintenance.
• Assist with confirming installation readiness, including power, air, and oil requirements.
• Assist with coordinating accessory installation schedules, including bar feeds and Caron equipment.
• Assist with processing builder documentation, including installation reports and warranty paperwork.
• Coordinate travel for Service team members as needed and participate in core meetings.
• Take ownership of customer concerns and coordinate with other departments to ensure commitments are executed as planned.
• Maintain basic knowledge of represented product lines and follow company policies, procedures, and business ethics; support their communication and implementation within the team.
• Provide customer reception assistance and support preparation for shows and open houses.
• Provide backup support to the Parts group and assist with office organization and cleaning as needed.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start
• 10 company-paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed