Service Administrator

Morris Midwest • Milwaukee, WI

6d

About The Position

The Service Administrator provides administrative and customer service support to the Service team. The role helps coordinate service cases, parts requests, invoicing, quotations, and installation activities; maintains accurate documentation; keeps customers informed; and works across departments to ensure customer commitments are completed as planned.

Morris Midwest is a division of Morris Group, Inc., a family-owned machine tool distributor serving manufacturers of precision machined parts. The position also supports customer reception, company events, and the Parts group as needed.

Requirements

• Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow through on commitments.
• Clear verbal and written communication skills and a professional, customer-focused approach.
• Ability to maintain accurate records, process invoices and documentation, and coordinate schedules and travel arrangements.
• Comfort using computer systems to manage service cases, parts requests, and administrative records; willingness to learn Chatter and company systems.
• Ability to work collaboratively across departments, take ownership of issues, and adapt to changing priorities.
• Willingness to learn machine tool product lines, service processes, and installation requirements.
• Ability to access all areas of the premises, concentrate while prioritizing multiple tasks, and sit for prolonged periods.
• Ability to bend, twist, stoop, reach, and lift material up to 50 pounds with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Responsibilities

• Review, set up, and merge incoming service cases and follow up with customers on open cases.
• Process service and engineering invoices accurately and promptly.
• Process service-related parts requests through Chatter, track their status, and update customers.
• Assist with preparing quotations for field service and preventive maintenance.
• Help confirm installation readiness, including power, air, and oil requirements.
• Help coordinate accessory installation schedules, including bar feeds and Caron equipment.
• Process builder documentation, including installation reports and warranty paperwork.
• Coordinate travel for Service team members as needed and participate in core meetings.
• Take ownership of customer concerns and coordinate across departments to ensure commitments are completed as planned.
• Maintain basic knowledge of represented product lines and follow company policies, procedures, and business ethics; support their communication and implementation within the team.
• Provide customer reception assistance and help prepare for shows and open houses.
• Provide backup support to the Parts group and assist with office organization and cleaning as needed.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance
• Three or more weeks of vacation to start
• Ten company-paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed