Service Administrator

HCI Systems•Ontario, CA

10d•$21 - $23

About The Position

HCI Systems, Inc., a full-service fire and life safety company, is seeking a dynamic, self-starting individual to join its Service administration team. The Service Administrator manages client service communications and scheduling, coordinates repair appointments, supports client needs, and performs a high volume of administrative work. The role collaborates with internal departments and helps improve processes and workflow efficiency.

Requirements

Strong oral and written communication skills and the ability to respond to routine inquiries in a timely manner.
Ability to support clients and meet contractual and non-contractual expectations and deadlines, service quality standards, and follow-up needs.
Ability to participate productively in a diverse team environment, including Sales, Operations, Warehouse, and Field Technicians.
Strong interpersonal and communication skills; highly motivated and success driven.
Ability to optimize workflow efficiency, prioritize tasks, and meet deadlines without compromising quality.
High degree of self-discipline and organization.
Typing speed of 45 or more words per minute.

Nice To Haves

Working knowledge of Microsoft Word, Excel, and Outlook.
Associate degree or equivalent work experience.
Scheduling and/or dispatching experience.
Familiarity with a service and/or construction environment.

Responsibilities

Manage three phone lines to support client expectations, scheduled appointments, and emergency service call work orders.
Plan repair appointments with clients and building personnel.
Analyze and evaluate processes to improve efficiency.
Collaborate with internal staff to improve work and problem-solving efforts.
Help identify client needs and perform a high volume of administrative duties.
Respond promptly to routine inquiries using clear oral and written communication.
Support client service by interpreting and carrying out contractual and non-contractual expectations and deadlines, meeting service quality standards, evaluating client satisfaction, and following up.