Service Administrator

Lithia & Driveway • Sterling, VA

11d • $23 - $25 • Onsite

About The Position

Rolls-Royce Motor Cars Washington is hiring a Service Administrator in Sterling, Virginia. The role supports dealership operations and customer demand by scheduling service appointments, welcoming and directing customers, coordinating customer handoffs, communicating customer needs to dealership staff, and managing warranty documentation and claims. It also involves maintaining loaner vehicle agreements and fleet maintenance records, tracking vehicle damage and EZ-Pass violations, and working with manufacturers and warranty representatives. The position requires open availability for a flexible schedule that includes evenings, weekends, and holidays. Pay is listed as $20 to $25 per hour in the posting, with the Total Rewards section stating $23 to $25 per hour; final compensation depends on skills, experience, job-related knowledge, and location.

Requirements

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with dealership software and Microsoft Office.
• Valid driver's license.
• High school graduate or equivalent.
• Must be 18 years or older.
• Open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Nice To Haves

• Automotive dealership or warranty experience preferred.

Responsibilities

• Schedule service appointments by phone, email, and in person.
• Greet customers and direct them to the appropriate service representative.
• Coordinate customer handoffs with Service Advisors.
• Communicate customer needs to dealership staff.
• Process and submit warranty claims accurately and on time.
• Review, correct, and update repair orders and warranty documentation.
• Review service history to prevent duplicate or invalid claims.
• Work with manufacturers and warranty representatives for claim approvals.
• Build positive relationships with manufacturers and warranty providers.
• Manage loaner vehicle agreements and fleet maintenance.
• Track vehicle damage and EZ-Pass violations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED