Service Administrator

Cummins•Manassas, VA

6d•Onsite

About The Position

The Service Administrator supports the Distribution business in Manassas, Virginia, serving as the first point of contact for customers and helping promote quality service and increase business at the branch. The role identifies customer needs, gathers relevant information, provides quotes, develops claims, prepares repair plans, and updates customers on repair status. It also involves reviewing and creating work orders to ensure accuracy for invoicing and warranty, as well as handling other administrative tasks as needed. The position requires strong customer service and communication skills, computer proficiency across multiple software platforms, and the ability to manage competing priorities in a fast-paced environment. The administrator may need to escalate technical issues, collect information about product technical issues, and use available resources. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with an on-call rotation.

Requirements

Excellent customer service skills and the ability to communicate effectively in a positive and professional manner.
Excellent computer skills using multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
High school diploma or certificate of completion of secondary education, or equivalent experience meeting applicable regulations.
Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
May require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Prior experience in service and repair or a warranty-related field.
Experience building estimates and communicating the value of add-on services.

Responsibilities

Serve as the first point of contact with customers and promote quality customer service.
Identify customer needs and gather pertinent information.
Provide quotes and develop claims.
Prepare repair plans and provide customers with status updates on repair work.
Review and create work orders to ensure accuracy for invoicing and warranty.
Handle other administrative tasks as needed.
Escalate technical issues, obtain product technical issue information, and use available resources.