Service Administrator

Cummins•Albuquerque, NM

11d•Onsite

About The Position

The Service Administrator serves as the first point of contact for customers by phone or at the branch, helping promote quality customer service and support business growth at the Albuquerque, New Mexico branch. The role assesses customer needs, gathers relevant information, creates basic work orders in company systems, and provides status updates when requested. The position also supports workplace safety and compliance by maintaining safety documentation, reporting hazards, assisting with corrective actions, and encouraging safe working practices. It provides administrative and operational support across service, safety, warranty, finance, and other relevant departments, while contributing to process improvements and fostering respectful, inclusive, and ethical working relationships.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Serve as the first point of contact for customers by phone or at the branch and develop positive relationships with key customers.
Assess customer needs and gather pertinent information.
Create basic work orders in appropriate systems.
Provide status updates to customers as requested.
Support workplace safety procedures, maintain safety documentation, report potential hazards, and assist with compliance requirements and corrective actions.
Promote safe working practices, encourage hazard reporting, support safety initiatives, and reinforce individual accountability for workplace safety.
Demonstrate honesty, accountability, respect, and ethical decision-making in daily activities and interactions.
Foster an inclusive and respectful working environment, recognize different perspectives, encourage collaboration, and support positive working relationships.
Provide administrative and operational support across service, safety, warranty, finance, and other relevant departments.
Identify opportunities to improve administrative processes, documentation accuracy, safety compliance, and service department efficiency.