Service Administrator

Cummins•Albuquerque, NM

13d

About The Position

The Service Administrator serves as the first point of contact for customers at the branch, either by phone or in person. The role promotes quality customer service and helps increase business within the Albuquerque, New Mexico branch of Cummins’ Distribution business. The administrator assesses customer needs, gathers relevant information, creates basic work orders in appropriate systems, and provides status updates when requested. The successful candidate is customer-focused, maintains required Cummins training and certifications, interacts professionally with technicians, and supports operational needs. Additional responsibilities may be assigned according to business requirements. The position may require licensing for compliance with export controls or sanctions regulations.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Customer-focused approach.
Ability to interact professionally with technicians, provide support, and respond effectively to operational needs.
May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Serve as the first point of contact for customers by phone or at the branch and develop positive relationships with key customers.
Assess customer needs and gather pertinent information.
Create basic work orders in appropriate systems.
Provide status updates to customers as requested.
Interact professionally with technicians and offer support and assistance as needed.
Respond effectively to operational needs.
Maintain all required Cummins training and certifications.
Undertake additional responsibilities as assigned based on business requirements.