Service Administrator
About The Position
The Service Administrator is the primary liaison between prospective and existing customers and the service department, providing customer service throughout the service process. The role initiates service requests by identifying equipment performance issues, assessing customer needs, verifying warranty and service contract coverage, preparing estimates, and creating, managing, and closing repair orders. The Service Administrator responds to customer inquiries and resolves concerns promptly to support a positive customer experience and overall satisfaction. This is an on-site position in the City of Industry, scheduled Monday through Friday from 6:30 a.m. to 3:00 p.m. Pay is $22.00–$25.00 per hour, depending on experience.
Requirements
- Excellent customer service skills.
- Strong accounting background.
- Positive and professional demeanor.
- Consistently meet attendance and punctuality expectations, report as scheduled, and understand company scheduling practices.
- Ability to explain complicated industry topics in understandable terms for customers.
- Intermediate computer and data-entry skills, including Windows-based programs.
- Organizational and record-keeping skills.
- Teamwork mindset and willingness to accept feedback.
- Ability to multitask, work in high-stress settings, and offer flexibility in scheduling.
- Self-motivated ability to work independently.
- Excellent written and verbal communication skills.
- Ability to build rapport with clients.
- Critical thinking, problem-solving, and sound judgment to complete tasks efficiently, accurately, and productively.
- Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, and climb stairs or ladders.
- Ability to lift, carry, push, or pull up to 50 pounds.
- Ability to work at heights and in confined spaces.
- Ability to work in hot and cold temperature extremes.
- Ability to wear required personal protective equipment.
Nice To Haves
- Previous dealership experience is highly desired.
- Experience with Karmak Fusion is a plus.
- Openness to future opportunities.
Responsibilities
- Handle customer inquiries and complaints by phone and in person.
- Provide information about products and services.
- Document and update company and customer records based on interactions.
- Develop and maintain knowledge of evolving products and services.
- Coordinate customer repairs and installations.
- Keep customers updated as work is completed.
- Provide customer service from intake through vehicle release and conduct follow-up as needed.
- Advise customers on recommended repairs and provide pricing quotes.
- Communicate with parts sellers and technicians to ensure required items are available.
- Answer detailed questions about services performed and pricing.
- Open, prepare, manage, and close out service repair orders.
- Obtain required purchase order numbers from customers and follow up for missing information.
- Perform other duties as requested, directed, or assigned by management.
Benefits
- Medical, dental, and vision coverage after 30 days.
- HSA and FSA plans.
- Company-paid life insurance, LTD, and STD.
- Paid time off.
- Holiday pay.
- 401(k) with employer match.
- Fun and rewarding work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
