Service Administrator

Lithia & Driveway•Zelienople, PA

2d•Onsite

About The Position

The Service Administrator position at Baierl Ford of Zelienople involves scheduling service appointments via telephone, e-mail, and in person. Key responsibilities include welcoming clients to the Service Area, determining the nature of their visit, and escorting them to the appropriate department or advisor. The role requires maintaining consistent communication with Service Advisors to ensure efficient client flow and providing information to store personnel to facilitate high-level service. Additionally, the Service Administrator will offer administrative support to staff and be responsible for preparing accurate and compliant warranty repair orders, as well as processing warranty claims in a timely manner. Lithia & Driveway, a Fortune 500 company and the largest automotive retailer in North America, emphasizes customer experience and growth.

Requirements

Communication skills – communicate effectively with others
Time Management – ability to manage one’s own time
Personable and professional
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Responsibilities

Schedules appointments for service via telephone, e-mail and in person
Welcome clients when they arrive in the Service Area.
Determine the nature of visit and escort the client to the appropriate department/area.
Inform and introduce the client to the Advisor and explain the nature of the visit.
Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
Provide administrative support to the staff when necessary.
Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
Process warranty claims in a timely manner, as the repair orders are closed.