Service Administrator

Papé Group•Fremont, CA

6h•Onsite

About The Position

Pape’ Machinery, the premier capital equipment dealer in the West, is looking for a Service Administrator to join their team in Fremont, CA. This position is entry-level and offers great upward mobility potential. As a Service Administrator, you will be in a dynamic, multi-faceted role that ensures customers have a great experience when their equipment is repaired or serviced at Pape’. The role involves managing incoming and outgoing service department work, preparing repair estimates, providing excellent service to customers in person and on the phone, and assisting with dispatching technicians. To thrive in this role, you must be a detail-oriented person, enjoy working at a fast pace, and have a winning attitude.

Requirements

Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems
Excellent communication and customer relations skills
Excellent attention to detail, accuracy, and organizational skills
Ability to thrive in a team

Nice To Haves

Experience working directly with customers
Knowledge of equipment

Responsibilities

Managing incoming and outgoing service department work
Preparing repair estimates
Providing excellent service to customers in person and on the phone
Assisting with dispatching technicians

Benefits

Competitive pay based on your skills, training, and experience level
Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation – Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.