Service Administrator

ITW • Norwood, MA

14h • Onsite

About The Position

As a vital member of the Americas Service organization, the Service Administrator provides comprehensive support to the field service team and Instron customers. This role balances vehicle fleet management, health and safety compliance, and general administrative functions to ensure efficient and safe operations.

Requirements

• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong organizational and prioritization skills for handling independent requests.
• Excellent written and verbal communication skills.
• Ability to conduct root cause analysis and exercise sound discretionary judgment.
• High School Diploma required
• 3–5 years in an administrative support role
• 3–5 years of experience in a Manufacturing or Professional Services environment preferred

Nice To Haves

• advanced education in a technical discipline or a Bachelor’s degree is preferred

Responsibilities

• Organize and maintain a fleet of 175 vehicles across the US and Canada using the Wheels Vehicle database and Shell/Wex sites.
• Manage vehicle insurance and process accident claims through the Fleet Response portal.
• Reconcile monthly leases, non-lease expenses and fuel expenses for Service/Sales Operations.
• Instruct new Field Service and Sales Engineers on vehicle policies, safety compliance and processes.
• Maintain compliance across various procurement and safety websites (e.g., ISNetworld®, Avetta®, etc.) including certificates of insurance and onsite hour logs.
• Assist with OSHA 300 logs, coordinate internal and external safety audits, and support prequalification forms and other customer safety documentation to ensure compliance with regulatory and client requirements.
• Identify and monitor workplace hazards, recommending improvements to minimize risks for field employees.
• Support investigations into accidents or unsafe conditions and track follow-up on corrective actions.
• Serve as a member of the Safety Committee and act as a technical resource for safety programs and initiatives.
• Perform daily administrative tasks, including office equipment maintenance, supply procurement, and leadership support.
• Order and distribute company clothing and field kits for Field Service Engineers as needed.
• Maintain Field Service maps and coordinate programs between internal teams and external vendors.

Benefits

• ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED