Service Administrator

Rudd Equipment Company • Prestonsburg, KY

11d • Onsite

About The Position

We are seeking a detail-oriented Service Administrator to provide administrative support to the branch Service Manager and Service Department. This position requires in office presence and the essential functions cannot be performed remotely.

Requirements

• High School diploma or equivalent required.
• Ability to read, write and speak to effectively communicate with personnel, customers, and visitors in person, on the phone and by written communication.
• Ability to get along with diverse personalities in a tactful, mature, and flexible manner
• Must be able to follow written instructions
• Proficient level of computer and data entry skills required
• Experience with Microsoft Windows, Word, and Excel

Nice To Haves

• Some college is a plus.
• Previous administrative/clerical experience preferred.
• Previous experience utilizing Lawson is a plus

Responsibilities

• Self-motivated and goal orientated- ability to work independently.
• Knowledge of computers and office software systems.
• Possess strong organizational skills.
• Ability to adapt to changes in work loads.
• Adjust priorities quickly as circumstances dictate.
• Process invoices and submission of warranty information.
• Type various letters, correspondence, and memos.
• Maintain various safety, DOT, and Vehicle inspection reports.
• Maintain accurate Equipment Shipping and Receiving records.
• Email Equipment/Sales dept of individual shippers and receivers upon receipt of machine.
• Manual Timesheet entry for Service Technicians into Infor/Lawson.
• Provides back-up coverage to front-desk reception.
• Code, copy and reconcile third-party invoices (monthly or as needed) (Responsible for ALL vendor invoices)
• Service call report follow-up.
• Assist Service Manager with closing work orders (new process customer and internal jobs, work orders)
• Develop parts and labor estimates.
• Provide back-up support to Dispatch as needed (technician scheduling, problem resolution with customers, open work orders)
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED