Service Administrator

HCI Systems • Pasadena, CA

9d • $25 - $34 • Onsite

About The Position

HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, fire pump truck rental and more. We are looking for a dynamic, self-starting individual to join our Service Administration Team in Pasadena, CA.

Requirements

• Recent working knowledge of software including Word, Excel, and Outlook are required

Nice To Haves

• Knowledge of principles and processes for providing customer service, which includes interpretation and execution of customers’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate customer satisfaction and strong follow up skills

Responsibilities

• Answer phones and generate emergency service call work orders
• Coordinate inspection and repair appointments with customers and building personnel
• Follow up with field technicians and subcontractors for completed reports
• Review completed work orders and process for invoicing
• Review completed test reports for accuracy and code compliance. Submit to various reporting agencies and customers.
• Analyze and evaluate processes for improved efficiency
• Active participation in process improvement efforts
• Assist in identifying customer needs and perform high volume of administrative duties
• Must provide strong and clear oral and written communication, and be able to respond to routine inquires in a timely manner
• Knowledge of principles and processes for providing customer service, which includes interpretation and execution of customers’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate customer satisfaction and strong follow up skills
• Recent working knowledge of software including Word, Excel, and Outlook are required

Benefits

• 401(k) with matching
• reduced-cost medical
• dental
• vision insurance
• flexible spending accounts
• life insurance
• disability
• accident coverage
• paid holidays
• PTO plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed