Service Administrator

Cummins•Cincinnati, OH

1d•Onsite

About The Position

We are looking for a talented Service Administrator for our Distribution business in West Chester, OH. In this role, you will make an impact in the following ways: Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. Review/create work orders to ensure accuracy for invoicing and warranty. Other administrative task on a need-by-need basis.

Requirements

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Excellent computer skills using multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Must demonstrate a strong attitude to workplace safety and compliance.

Nice To Haves

Prior experience in service & repair, or warranty-related field preferred.
Experience in estimate building and communicating value in add on services is a plus.
Experience with Field Service work processes a plus.

Responsibilities

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
Review/create work orders to ensure accuracy for invoicing and warranty.
Other administrative task on a need-by-need basis.