Service Administrator

Wajax•Acheson, AB

About The Position

Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.

Requirements

College diploma / Post secondary Education
2 years related experience in service, parts, supply chain or product support operations
Proficiency in Microsoft Office, including Outlook, Excel, Word and PowerPoint

Nice To Haves

Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset

Responsibilities

Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers.
Research parts and estimate labour required to generate service repair quotes.
Development of tools and database, including Business System Quote standards, Customer Quote Template development, Labour Times Resource database, and Parts look-up process.
Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service.
Follow up with the customer and answer technical questions.
Develop rollout plan for subsequent service branches.
Work in collaboration with the technical team.

Benefits

Competitive pay
Comprehensive benefits
Learning and development
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
Health spending account
Wajax led e-learning, and product training through industry leading manufacturers
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Award-Winning Health and Wellness Program.

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