Service Administrator

EagleMark4 • Mansfield, OH

9d • Onsite

About The Position

The Service Administrator will provide administrative support to the Service Department by updating service-related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.

Requirements

• High School Diploma or equivalent.
• Two or more years of technical experience in a parts and/or service technician role.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Ability to interpret and communicate technical information.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.

Nice To Haves

• Vocational or technical certification preferred.

Responsibilities

• Maintain Service Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
• Start R/O’s, schedule pick-ups and vendor outside work.
• Respond to customer inquiries regarding billing and scheduling.
• Greet customers at the location and assists customers via phone and e-mail.
• Assist with parts inventories and cycle counts, procurement, storage and billing.
• Assist with shop administrative processes and run reports as scheduled
• Complete repair orders and all paperwork involved in daily office procedures
• Ordering supplies, mailing, and scheduling
• Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
• Processes warranty claims from job completion to invoice, ensuring timeliness, proper documentation, and a high level of accuracy.
• Ensures all warranty procedures or guidelines provided by the manufacturer are followed.
• Researches and reviews all manufacturer product bulletins and recalls, taking appropriate action as needed to ensure compliance.
• Operates computer terminal to input and retrieve data
• Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
• Regular, predictable, full attendance is an essential function of the job
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

Benefits

• Medical
• Dental
• Vision
• 401(k) with employer match
• Profit-sharing
• Opportunity to earn monthly premium discounts
• 3 weeks PTO annually prorated in the first year
• 10 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED