Service Administrator

Peterson•The Dalles, OR

1d•Onsite

About The Position

Peterson Cat has the immediate need for an experienced Service Administrator at The Dalles, OR location. The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

Requirements

High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Must have excellent PC and data entry skills with good knowledge of relevant software.

Responsibilities

Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
Handle all electronic billing for the department.
Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.
Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
Maintain punctual, regular, and predictable attendance.