Service Administrator
About The Position
Cummins is seeking a Service Administrator for its Distribution business in Bronx, New York. The employee reports to the Bronx office daily and serves as a customer contact, helping identify customer needs and support service and repair work. The position is based at a union branch, but the role itself is not a union role. The regular schedule is Monday through Friday, 8:00 AM to 4:30 PM. Hours may change based on business needs or conditions, and bi-weekly on-call service is required. Compensation is $32.77–$40.00 per hour, commensurate with experience. Benefits vary by location and may include a 401(k) Retirement Savings Plan, Cash Balance Pension Plan, medical, dental and life insurance, a Health Savings Account, domestic partners coverage, and other personal and professional benefits. The position requires a high school diploma or certificate of completion of secondary education, or equivalent experience to the extent permitted by applicable regulations. Licensing may be required for compliance with export controls or sanctions regulations. The role requires significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
Requirements
- Excellent customer service skills and the ability to communicate effectively in a positive, professional manner.
- Excellent computer skills and ability to use multiple software platforms.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- High school diploma or certificate of completion of secondary education, or equivalent experience to the extent permitted by applicable regulations.
- Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
- Ability to work the stated weekday schedule, which may change based on business needs, and participate in bi-weekly on-call coverage.
- Ability to report daily to the Bronx, New York office.
Nice To Haves
- Prior experience in service and repair or a warranty-related field.
- Experience building estimates and communicating the value of add-on services.
Responsibilities
- Serve as the first point of contact with customers, promote quality customer service, and help increase business at the branch.
- Identify customer needs, gather relevant information, provide quotes, develop claims, prepare repair plans, and provide customers with repair-status updates.
- Review or create work orders to ensure accuracy for invoicing and warranty purposes.
- Perform other administrative tasks as needed.
- Escalate technical issues, obtain product technical issue information, and use available resources.
Benefits
- 401(k) Retirement Savings Plan
- Cash Balance Pension Plan
- Medical, dental, and life insurance
- Health Savings Account
- Domestic partners coverage
- A full complement of personal and professional benefits; specific options vary by location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
