Service Administrator

Rudd Equipment Company•Pittsburgh, PA

13d•Onsite

About The Position

The Service Administrator provides administrative support to the branch Service Manager and Service Department. This is an in-office position; essential functions cannot be performed remotely. The position is full-time, hourly, and non-exempt, with normal workdays Monday through Friday from 8:00 a.m. to 5:00 p.m. The role operates in a general office environment and requires administrative, clerical, computer, communication, and organizational skills.

Requirements

High school diploma or equivalent.
Proficient computer and data-entry skills.
Experience with Microsoft Windows, Word, and Excel.
Ability to read, write, and speak effectively with personnel, customers, and visitors in person, by phone, and in writing.
Ability to work with diverse personalities in a tactful, mature, and flexible manner.
Ability to follow written instructions.
Ability to work independently, stay organized, adapt to changing workloads, and adjust priorities quickly.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Some college.
Previous administrative or clerical experience.
Previous experience using Lawson.

Responsibilities

Process invoices and submit warranty information.
Type letters, correspondence, and memos.
Maintain safety, DOT, and vehicle inspection reports.
Maintain accurate equipment shipping and receiving records.
Notify the Equipment/Sales department by email of individual shippers and receivers upon receipt of a machine.
Enter Service Technician timesheets manually into Infor/Lawson.
Provide backup coverage for front-desk reception.
Code, copy, and reconcile third-party invoices monthly or as needed; responsible for all vendor invoices.
Follow up on service call reports.
Assist the Service Manager with closing work orders, including new-process customer and internal jobs and work orders.
Develop parts and labor estimates.
Provide backup support to Dispatch as needed, including technician scheduling, customer problem resolution, and open work orders.
Perform other duties as assigned.