Service Administrator

Anticimex

1d • Onsite

About The Position

The Service Administrator is responsible for supporting daily field operations by ensuring accurate scheduling, proactive customer communication, and administrative execution within PestPac. This role directly impacts route efficiency, customer satisfaction, and revenue capture. JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission. At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

Requirements

• Minimum of 2 years of administrative experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments and employees within the organization.

Nice To Haves

• Associate’s degree in Business Administration or related field preferred.
• preferably in a fast-paced, service-oriented environment.
• Customer service experience is a plus.

Responsibilities

• Conduct outbound calls to customers to confirm appointments based on verbal setups entered in PestPac.
• Ensure all appointments are clearly confirmed, documented, and aligned with customer expectations.
• Handle outbound communication related to daily operational changes (e.g., technician call-outs, schedule adjustments, access issues).
• Professionally represent the company in all customer interactions, reinforcing trust and reliability.
• Accurately create service tickets in PestPac based on confirmed customer provided information.
• Ensure all tickets are properly coded, scheduled, and include detailed notes for technicians.
• Verify service types, durations, and date in ticket creation.
• Continually maintain ticket information to ensure information is the most up to date and accurate.
• Prepare and send annual service agreements requiring updated customer signatures, Track agreement status and follow up to ensure timely completion.
• Maintain accurate customer records and documentation within PestPac.
• Run and compile weekly operational reports for the Associate Branch Manager and Branch Manager.
• Ensure reports are accurate, timely, and formatted for easy review.
• Manage the un-serviced ticket queue by accurately routing service requests to appropriate departments and identifying tickets for voiding to maintain data integrity.
• Running call list of verbal confirms that need at least 4x touches per month.
• Other duties as assigned.

Benefits

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees