Service Administrative Assistant, Worksite Solutions

Western States Equipment•Meridian, ID

8d•$42,721 - $59,382

About The Position

The Service Administrative Assistant supports Worksite Solutions by serving as a point of contact among the Technology Support Manager, Field Service Supervisor, technicians, and clients. The role manages service calls from inquiry through invoicing, coordinates repair and installation updates, handles customer requests and payments, and supports parts inventory, shipping, receiving, and customer pickups. The position is designated as safety-sensitive and is expected to uphold Western States’ safety policies and customer care commitments.

Requirements

Proof of a high school diploma or General Education Degree (GED).
At least two years of comparable office experience.
At least one year of customer service experience.
Ability to speak, read, comprehend, and write in English.
Proficiency with Microsoft computer products or comparable systems.
Ability to comprehend, capture, and independently interpret customer and equipment information.
Ability to learn and use new computer systems.
Strong verbal communication and customer relationship skills.
Ability to manage complex details accurately and according to schedule.
Ability to develop and maintain effective working relationships with others.
Consistent attendance.
Ability to stand for long periods and to walk, sit, repeatedly climb stairs, reach (including above shoulder level), bend, stoop, push, pull, lean, and twist.
Ability to lift up to 50 pounds in accordance with Western States’ Lifting Policy.
Ability to meet all applicable safety requirements.

Nice To Haves

Knowledge of heavy equipment and/or diesel truck repair is preferred.

Responsibilities

Serve as a point of contact among the Technology Support Manager, Field Service Supervisor, technicians, and clients to streamline repair communications and support accuracy and efficiency.
Greet clients in the store and receive inbound calls, responding to client requests in a timely manner.
Manage service calls from inquiry through invoice, including opening calls, adding segments, resolving discrepancies, and closing calls.
Coordinate with the SITECH Sales Admin/Coordinator to understand customer orders and timelines.
Review service calls for completeness before invoicing.
Process complex service calls, including three-way splits, discounts, and warranty work.
Review and account for vendor invoices, arrange payment, and post them on service calls.
Process payments.
Generate daily service call reports to support work-order last-date-of-labor management.
Advocate for and adhere to applicable safety policies, procedures, and standards at SITECH and Western States.
May complete training and support SITECH and Western States strategic programs, projects, and initiatives.
Process items for shipment to other stores and receive items for cataloguing for technicians.
Assist with maintaining SITECH parts and equipment inventory.
Stage installation items and organize products for customer pickup.
Work with the Field Service Supervisor to coordinate and update repair and installation progress in Monday.com.
Perform other duties as assigned.