AdministratIve Assistant - Service

Cummins • Pontoon Beach, IL

5d

About The Position

The Service Administrative Assistant provides administrative and operational support to the service department, warehouse, technicians, and customers. The position supports customer communication, scheduling, work orders, and accurate service records. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a repair or service environment.

The role includes researching and preparing statistical reports, responding to information requests, gathering and verifying data, entering information into reports and office systems, and generating reports on departmental activities. It also involves preparing correspondence, scheduling meetings and conference calls, greeting visitors, responding to internal and external inquiries, and preparing vendor and supplier payment documentation. The assistant maintains departmental policies and documentation, participates in improvement projects, and may serve as an informal resource to less experienced colleagues.

The position is based in Pontoon Beach, Illinois. A high school diploma or certificate of completion of secondary education, or equivalent experience meeting applicable regulations, is required. The role requires some work experience or intermediate-level knowledge gained through education, training, or on-the-job experience. Licensing may be required for compliance with export controls or sanctions regulations.

Requirements

• High school diploma or certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
• Some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
• Ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills and a customer-focused mindset.
• Experience with data entry, report generation, and office productivity tools such as Microsoft Excel, PowerPoint, and databases.
• Ability to handle sensitive information with professionalism and discretion.
• Strong organizational and problem-solving skills.
• Experience working cross-functionally with internal teams and external stakeholders.
• Ability to explain complex topics clearly to diverse audiences.

Nice To Haves

• Familiarity with payment processing and document tracking systems.
• Channel Readiness experience; training will be provided for the right candidate.

Responsibilities

• Provide administrative support, including research, statistical report preparation, and responses to information requests.
• Gather, compile, and verify data and enter it accurately into reports, presentations, forms, databases, and spreadsheets.
• Complete data collection and data entry, and generate reports related to departmental activities.
• Prepare correspondence, schedule meetings, arrange conference calls, and greet visitors.
• Respond promptly and accurately to internal and external inquiries about departmental processes.
• Prepare and submit payment documentation for vendors, suppliers, and third parties; process accounting-system entries and follow up on inquiries.
• Maintain departmental policies and procedures and keep documentation up to date.
• Participate in departmental improvement projects and serve as an informal resource to less experienced colleagues.
• Support customer communication, scheduling, work orders, and service record maintenance.
• Perform other administrative duties in accordance with organizational and departmental procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED