Administrative Assistant - Crisis Service

HEALTH SOLUTIONS•Pueblo, CO

3d•$17 - $17•Onsite

About The Position

Health Solutions is hiring a full-time Administrative Assistant for its Crisis Service at the Crisis Services Walk-In Center in Pueblo, Colorado. The position is based at the 1302 Chinook location and is the first point of contact for people experiencing behavioral health crises. The assistant provides compassionate, trauma-informed customer service, helps maintain a safe and welcoming environment, and connects clients with support and resources. The role manages reception operations, phone lines, building entry and exit, and documentation in electronic health record systems. It also supports client intake, referrals and placement coordination, scheduling, staff and training coordination, supply management, and other administrative functions that help crisis services operate efficiently. The position is supervised by the Director of Crisis Services.

Requirements

High school diploma or general equivalency diploma.
One year of office-based administrative experience.
Basic computer and keyboarding skills.
Excellent interpersonal and communication skills.
Current Colorado driver's license and access to transportation during work hours.
Must already be authorized to work in the United States; sponsorship is not available.

Nice To Haves

Behavioral health experience.
Ability to speak Spanish.

Responsibilities

Provide exemplary customer service using a trauma-informed approach when assisting individuals and families experiencing behavioral health crises.
Serve as the initial point of contact for people arriving at the crisis service.
Complete 27-65 paperwork for outpatient offices and crisis services, and scan and upload records to electronic health record systems.
Cover front desk reception and manage entry to and exit from the building.
Operate multiple phone lines.
Assist with coordinating client placement for higher levels of care.
Coordinate and maintain documentation in client electronic health record systems as needed.
Monitor and order supplies for the Crisis Living Room, including promotional supplies and brochures.
Complete referral tracking documentation for clients arriving at the Crisis Living Room.
Assist with wanding clients and storing personal belongings when needed to reduce and manage potential safety risks.
Update the Solari portal to align internal and state-level data.
Assist with staff scheduling and coordinate PRN coverage as needed.
Complete Crisis Professional Training if requested, to assist with clinical coverage as needed.
Assist with coordination and scheduling for the Peer Training Academy as needed.
Provide administrative assistance to the Director of Crisis Services as needed.
Perform other duties assigned by the team lead, supervisor, or director.

Benefits

Paid holidays.
Generous paid time off.
Employee assistance program.
Tuition reimbursement.
Retirement plan with employer match up to 6%.
Medical, dental, and vision insurance with low deductibles.
Wellness program and wellness benefits.
Flexible spending account.
Life and accidental death and dismemberment insurance.
Long-term disability insurance.
Voluntary life and other voluntary benefits.
Pet insurance.
Childcare.
Flexible work schedule.
Employee recognitions and celebrations.
Warm and friendly work environment where staff respect and learn from one another.