Administrative Assistant - Crisis Service (56126)

Health Solutions•Pueblo, CO

1d•Onsite

About The Position

Health Solutions is hiring a full-time Administrative Assistant for Crisis Services at its 1302 Chinook location. The position is the first point of contact for individuals and families experiencing behavioral health crises, providing compassionate, trauma-informed customer service and helping connect clients with appropriate support and resources. The role manages reception and building entry and exit, maintains documentation in electronic health record systems, and coordinates referrals, scheduling, and other administrative activities supporting crisis services. Additional duties include assisting with client intake, staff and training coordination, supply management, and operational functions that support high-quality care and efficient program operations. The position works under the supervision of the Director of Crisis Services. The job posting lists a closing date of January 31, 2027.

Requirements

High school diploma or general equivalency diploma.
One year of office-based administrative experience.
Basic computer and keyboarding skills.
Excellent interpersonal relationship and communication skills.
Current Colorado driver's license and access to transportation during work hours.
Must already be authorized to work in the United States; sponsorship is not available.

Nice To Haves

Behavioral health experience.
Ability to speak Spanish.

Responsibilities

Provide exemplary customer service using a trauma-informed approach when serving individuals and families experiencing behavioral health crises.
Complete 27-65 paperwork for outpatient offices and crisis services, and scan and upload records to electronic health record systems.
Cover front desk reception, manage building entry and exit, and operate multiple phone lines.
Assist with coordinating client placement for higher levels of care.
Coordinate and maintain documentation in client electronic health record systems as needed.
Monitor and order supplies for the Crisis Living Room, including promotional supplies and brochures.
Complete referral-tracking documentation for clients arriving at the Crisis Living Room.
Wand clients and assist with storing personal belongings to reduce and manage potential safety risks, as required.
Update the Solari portal to align internal and state-level data.
Assist with staff scheduling and coordinate PRN coverage as needed.
Complete Crisis Professional Training if requested, to assist with clinical coverage as needed.
Assist with coordination and scheduling for the Peer Training Academy as needed.
Provide administrative assistance to the Director of Crisis Services as needed.
Perform other duties assigned by the team lead, supervisor, or director.

Benefits

Paid holidays.
Generous paid time off.
Employee Assistance Program (EAP).
Tuition reimbursement.
Retirement plan with employer match up to 6%.
Medical, dental, and vision insurance with low deductibles.
Flexible spending account (FSA).
Wellness program and wellness benefits.
Life and AD&D insurance.
Long-term disability insurance.
Voluntary life and other voluntary benefits.
Pet insurance.
Childcare.
Flexible work schedule.
Employee recognition and celebrations.
Warm and friendly work environment in which staff respect and learn from one another.