Operations Manager, Worksite

Armed Forces Benefits Assoc.•Lincoln, NE

9d•Hybrid

About The Position

The Manager, Worksite Operations leads day-to-day operations and works closely with the Vice President, Worksite Operations to strengthen service quality, accountability, efficiency, and the customer experience. This hands-on leadership role develops employees, addresses operational challenges, uses data to guide improvements, and builds processes that can scale as the business grows. The position is based in Alexandria, Virginia, in a flexible hybrid environment with three days in the office and up to two days working remotely each week. AFBA and 5Star Life describe their mission as serving those who serve, including military members, first responders, and community employees.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant work experience.
Insurance industry experience is required.
At least 3 years of management experience is required.
Knowledge of life and health insurance.
Strong proficiency with Microsoft Office, particularly Excel.
Experience working with databases or reporting tools.
Ability to analyze processes, recognize improvement opportunities, and turn ideas into practical recommendations.
Strong problem-solving skills and the ability to respond thoughtfully when priorities shift or urgent issues arise.
Excellent communication and interpersonal skills, including the ability to navigate challenging conversations professionally.
Strong attention to detail and commitment to protecting confidential client and company information.
Demonstrated professionalism, integrity, sound judgment, and accountability.

Nice To Haves

Three to five years of management experience preferred.
Worksite insurance experience is a plus.

Responsibilities

Supervise, coach, set clear expectations for, provide performance feedback to, and develop employees.
Establish and monitor goals, performance metrics, and key performance indicators to support effective operations.
Analyze reporting and operational data to identify trends, opportunities, and areas requiring attention.
Review processes and recommend practical improvements that increase efficiency, consistency, and scalability as products and customers are added.
Partner with internal teams to maintain consistent quality control processes and coordinate training when needed.
Work with Compliance to help keep teams and systems aligned with applicable requirements.
Serve as a point of contact for vendors, as appropriate.
Lead departmental meetings and contribute to leadership discussions and operational initiatives.
Help foster a workplace centered on accountability, collaboration, professionalism, and exceptional service.

Benefits

Health insurance, including medical, dental, and vision
Flexible spending accounts for medical and dependent care
401(k) plan with generous employer match
Paid time off
12 paid holidays
Life insurance
Short- and long-term disability insurance
Employee assistance program
Professional development and tuition reimbursement
Career growth opportunities
On-site gym and locker rooms at the Alexandria, Virginia office
Flexible hybrid work environment: three office days and up to two remote days each week
Friendly, collaborative culture