Operations Manager, Worksite
About The Position
The Manager, Worksite Operations leads day-to-day operations in partnership with the Vice President, Worksite Operations. This hands-on leadership role develops employees, addresses operational challenges, uses data to drive improvements, and builds processes that can scale with the business. The manager supports service quality, accountability, efficiency, and the overall customer experience. The role oversees team supervision and development, operational goals and performance metrics, data analysis, process improvement, quality control, training coordination, and compliance alignment. It also serves as an appropriate point of contact for vendors and contributes to departmental meetings, leadership discussions, and operational initiatives. The position is based in Alexandria, Virginia, in a flexible hybrid environment with three days in the office and up to two days working remotely each week.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant work experience.
- Insurance industry experience is required.
- At least 3 years of management experience is required.
- Knowledge of life and health insurance.
- Strong proficiency with Microsoft Office, particularly Excel, and experience working with databases or reporting tools.
- Ability to analyze processes, recognize opportunities for improvement, and turn ideas into practical recommendations.
- Strong problem-solving skills and the ability to respond quickly and thoughtfully when priorities shift or urgent issues arise.
- Excellent communication and interpersonal skills, including the ability to navigate challenging conversations professionally.
- Strong attention to detail and commitment to protecting confidential client and company information.
- Professionalism, integrity, sound judgment, and accountability.
Nice To Haves
- 3–5 years of management experience preferred.
- Worksite insurance experience is a plus.
Responsibilities
- Lead and develop the team through day-to-day supervision, coaching, clear expectations, performance feedback, and employee development.
- Establish and monitor goals, performance metrics, and key performance indicators (KPIs) to support strong and efficient operations.
- Analyze reporting and operational data to identify trends, opportunities, and areas requiring attention.
- Review processes and recommend practical improvements that increase efficiency, consistency, and scalability as new products and customers are onboarded.
- Partner with internal teams to maintain consistent quality control processes and coordinate training when needed.
- Work with Compliance to help ensure teams and systems remain aligned with applicable requirements.
- Serve as a point of contact for vendors, as appropriate.
- Lead departmental meetings and contribute to leadership discussions and operational initiatives.
- Foster a workplace built around accountability, collaboration, professionalism, and exceptional service.
Benefits
- Health insurance (medical, dental, and vision).
- Flexible spending accounts for medical and dependent care.
- 401(k) plan with generous employer match.
- Paid time off.
- 12 paid holidays.
- Life insurance.
- Short- and long-term disability insurance.
- Employee assistance program.
- Professional development and tuition reimbursement.
- Career growth opportunities.
- On-site gym and locker rooms at the Alexandria, Virginia office.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
