Service Account Specialist - Billing

Quest Diagnostics•Tucker, FL

28d•Hybrid

About The Position

This position will be based in the Georgia area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Quest Diagnostics. The role requires 40–50% travel, with the remaining work time to be completed as a remote telecommuter. The candidate will manage the North Atlanta Metro area, with the primary client base concentrated in cities like Marietta, Lawrenceville, Cumming, Suwanee, and Stockbridge. However, role will also support clients outside of these listed cities within Georgia. Some overnight travel may be required.

Requirements

High School Diploma/GED
3+ years of experience with healthcare medical billing/claims experience
Experience working with Microsoft Office Suite
Ability to travel up to 25-50% of the time to client sites.
Reliable personal transportation (automobile)
Strong Written/Verbal Communication skills
Strong organization/time management skills
Strong problem-solving skills.
Ability to develop and sustain good customer relationships.
Cell phone and home internet connectivity for work use.
Ability to use Microsoft Office productions including Outlook, Word, and Excel.
Ability to use instant messaging, video conferencing, and virtual meeting tools.

Nice To Haves

College degree or equivalent experience
Experience working with data – pulling and analyzing information to understand root cause/trends/opportunities.
3+ years of experience with face to face/virtual customer relationship management
Experience working independently and as part of a team.
Knowledge of Medicare/Medicaid coverage policies.
Knowledge of ICD-10 coding and rules.
Some Microsoft Access experience

Responsibilities

Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, self-pay write-offs, and third-party denials.
Conduct Client visits (Virtual/InPerson). Account visits will be prioritized based on evaluation of trends that show education needs in: Medicare Limited Coverage Policy/ABN, Medicaid requirements/policies, Regional specific third-party requirements/policies, Ordering provider registration (PECOS), Missing demographic/insurance information for ordering physician and patient.
Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
Drive improvement to defined goals.
Document all significant client interaction in CRM application (Salesforce.com).
Other duties as assigned include special projects, etc.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities