Billing Account Representative

CompuNet Clinical Laboratories•Moraine, OH

About The Position

The Billing Account Representative performs daily Billing Department account-processing tasks under the supervision of the Billing Department Manager. These tasks include cash application, batch processing, account adjustments, and refunds. The role maintains positive working relationships with patients, clients, third-party payers, and internal teams. The position is located at the Core Lab in Moraine, Ohio, with remote shift availability, and is a full-time day shift from 8:00 AM to 5:00 PM.

Requirements

High school graduation or equivalent.
Excellent communication and people skills.
Ability to work within specified deadlines and timetables.
Ability to handle stressful situations calmly.
Visual acuity and hand-finger dexterity to work at a computer for extended periods.
Ability to sit at a computer workstation for extended periods.
Sound reasoning ability and independent judgment.
Ability to handle a fast-paced, high-call-volume environment with above-average multitasking skills.

Nice To Haves

Previous experience in a medical billing environment.
Working knowledge of Medicare and other third-party claims processing, ICD-10 and HCPS/CPT coding, and medical terminology.

Responsibilities

Maintain an organized workflow for efficient account processing and smooth coverage during absences.
Follow department standard processes and consult the immediate supervisor when questions about account processing arise.
Provide good customer service to internal and external customers and represent the department and organization positively.
Foster teamwork within the department and organization.
Meet or exceed department standards for work quantity and quality.
Apply relevant compliance knowledge to daily duties and comply with departmental, company, and regulatory policies and procedures.
Maintain required statistical data and complete additional duties and projects as assigned.
Accurately perform order entry.
Collaborate with internal and external departments and handle patient and client calls.
Batch incoming payments for posting to patient and physician accounts, report deposit discrepancies to the bank, and maintain a report of posted and in-transit cash for Accounting.
Apply payment details to client and patient accounts, including contractual disallowances and patient copays and deductibles.
Review overpayments and initiate refunds or correct misapplied payments as appropriate.
Read and understand payer Explanation of Benefits documents.
Process incoming patient mail and telephone inquiries accurately and promptly according to department SOP.
Review bankruptcy notices, perform appropriate write-offs of outstanding accounts, and maintain bankruptcy files.
Research collection accounts as requested by patients or collection agencies.
Review system error codes and correct accounts.
Follow company safety, ergonomic, health, and PPE policies; complete required safety training and health evaluations; identify hazards and promote safety awareness.