Medical Billing Account Representative

99 Healthcare Management•Dallas, TX

4d•Onsite

About The Position

99 Healthcare Management is seeking a detail-oriented, results-driven Medical Billing Account Representative for its corporate office in Dallas, Texas. The role supports healthcare partners by managing accounts receivable follow-up, resolving claim issues, and helping keep the revenue cycle running smoothly. The representative owns follow-up on outstanding balances, investigates barriers to payment, and recommends improvements to reduce denials and the age of accounts receivable. The position involves work across physician practices in multiple specialties, including internal medicine, family medicine, pain management, cardiology, and ENT, in a collaborative, professional office environment. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends, holidays, or after-hours responsibilities. The role processes 40–60 claims daily and includes work in clearinghouses and payer portals, communication with payers, patients, and clients, and patient account support.

Requirements

High school diploma or equivalent, or an equivalent combination of education and healthcare experience.
At least one year of experience handling physician office claims across various specialties.
Excellent command of ICD-10-CM, CPT-4, and HCPCS, plus Evaluation and Management coding guidelines.
EMR experience.
Proficiency in MS Office Suite.
Ability to set priorities and work independently with a high degree of accuracy.
Ability to handle stressful situations professionally.
Strong work ethic and commitment to client and patient satisfaction.

Nice To Haves

Associate’s degree preferred.
Experience with internal medicine, family medicine, cardiology, pain management, or ENT preferred.
Coding and billing certification preferred.
eClinicalWorks experience preferred.

Responsibilities

Review outstanding insurance balances and drive them to resolution.
Identify and resolve issues preventing claim payment, coordinating with payers, patients, and clients as needed.
Process 40–60 claims daily while meeting turnaround-time and quality expectations.
Work claims in the clearinghouse and navigate payer portals.
Research payer policies and work claims based on each patient’s insurance plan.
Validate reimbursement requests from payers and appeal when necessary.
Analyze data, record trends, and escalate issues to management when appropriate.
Recommend solutions to improve first-pass denial rates and reduce overall accounts receivable age.
Answer inbound patient and customer calls and questions.
Collect balances on patient accounts.
Initiate patient refunds after confirming credit balances.
Maintain in-depth working knowledge of applications used in workflows.

Benefits

401(k) plan with immediate vesting and employer match.
Medical insurance.
Dental insurance.
Vision insurance.
Paid time off.
Disability insurance.
Life insurance.
Employee Assistance Program.
Flexible spending account.
401(k) contributions may begin after six months of employment, with pre-tax and Roth options. The company matches 100% of the first 3% of contributions and 50% of the next 2%, with employer contributions fully vested from day one. Additional investment options, loan features, and rollover support are available.