Medical Billing Customer Service Representative

99 Healthcare Management • Dallas, TX

2d • Onsite

About The Position

99 Healthcare Management is seeking a detail-oriented, dependable Medical Billing Customer Service Representative for its corporate office in Dallas, Texas. The role assists patients and providers with billing questions, resolves account concerns, and supports an efficient revenue cycle process. The representative handles inbound and outbound calls, researches billing issues, communicates account information, follows up on delinquent accounts, and supports billing-related correspondence while protecting patient privacy and complying with HIPAA. The position works Monday through Friday from 8:00 AM to 5:00 PM, with no weekends, holidays, or after-hours responsibilities. It offers exposure to billing across physician practices in specialties including internal medicine, family medicine, pain management, cardiology, and ENT.

Requirements

• Associate’s degree or two years of related experience.
• Customer service experience.
• Medical billing experience.
• Knowledge of accounts receivable and insurance processes.
• Professional phone etiquette and exceptional customer service skills.
• Ability to handle high-volume, fast-paced situations calmly and professionally.
• Strong multitasking and independent work capabilities with high accuracy.
• Strong work ethic, professionalism, and commitment to client and patient satisfaction.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Nice To Haves

• Bilingual ability.
• eClinicalWorks (eCW) experience.

Responsibilities

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information about statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts and offer repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Benefits

• 401(k) plan with immediate vesting on employer contributions and an employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Disability insurance.
• Life insurance.
• Employee Assistance Program.
• Flexible spending account.
• Pre-tax and Roth 401(k) contribution options.
• Additional 401(k) investment options, loan features, and rollover support.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree