Billing Representative

Inframark•North Lauderdale, FL

About The Position

The Billing Representative III serves as a subject-matter expert for complex billing scenarios, rate structures, and dispute resolution. The role supports batch billing, user acceptance testing (UAT) for system changes, reporting, and cross-functional initiatives intended to improve accuracy, timeliness, and customer satisfaction. The work takes place in an office or remote environment and involves extended screen time, with peak workloads during billing cycles and month-end close. Reasonable accommodations may be made for qualified individuals with disabilities. Employment offers are contingent on successful completion of background screening, drug testing, and driving record review where applicable. Inframark is an Equal Opportunity Employer.

Requirements

2–4+ years of utility billing or customer care experience, with deep knowledge of rates, adjustments, and billing controls.
Advanced CIS navigation skills.
Strong Excel and reporting skills.
Experience handling AMR/AMI exceptions.
Strong analytical and communication skills.
Calm, professional approach with customers and stakeholders.
Associate’s degree required.

Nice To Haves

Bachelor’s degree in Business, Accounting, or a related field preferred.

Responsibilities

Resolve complex billing issues, including back-billing, multi-meter accounts, tax or exemption matters, rate disputes, and overlapping move-in/move-out dates.
Execute pre-bill validations and post-bill audits; investigate anomalies and coordinate corrections across teams.
Perform UAT for CIS and rate-table changes, document test cases and results, and recommend go/no-go decisions.
Prepare routine dashboards covering adjustments, exceptions, and re-bills; contribute to root-cause analysis and process improvements.
Mentor Billing Representatives I and II, deliver refresher training and QA feedback, and serve as an escalation point for difficult cases.
Assist with compliance requests and maintain records for audits and regulatory inquiries.
Collaborate with Customer Care, Field Operations, Metering, and Finance to resolve issues.
Maintain accurate, audit-ready records and follow standard operating procedures and controls.
Meet billing-cycle deadlines, quality targets, and service levels, and use KPIs to drive improvement.
Communicate clearly and professionally with customers and colleagues.