Billing Representative

MARTINS FAMOUS PASTRY SHOPPE•Chambersburg, PA

About The Position

The Billing Representative is part of the Accounting department and reports to the Billing Manager. The role works as part of a team to reconcile weekly invoices for wholesalers, independent operators, and company route sales representatives. The position also provides customer service related to billing and settlement documents and supports other finance departments as needed. The work requires accuracy, problem-solving, clear communication, and the ability to follow established billing processes. The role has no supervisory responsibilities. The employee regularly sits and frequently uses their hands and talks or hears; occasional duties include standing, walking, reaching, and lifting or moving up to 50 pounds. The work environment is usually quiet, with occasional exposure to moving mechanical parts and electrical shock risk; noise may be moderate when performing those duties.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Knowledge of accounting software and Microsoft Excel spreadsheet software.
Ability to learn the MarkView imaging system.
Ability to operate an adding machine.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Contact preparers of source documents to resolve questions, inconsistencies, or missing data.
Compare entered data with source documents to detect errors.
Identify and notify route salespeople of out-of-compliance paperwork.
Adjust invoices when discrepancies are identified.
Verify daily totals and verification codes, and complete final settlement.
Provide customer service to wholesalers and independent operators.
Explain and understand Wholesaler Settlement Summaries (WSS reports).
Respond to wholesaler and distributor inquiries about billing statements.
Generate and create weekly customer billing in multiple formats.
Prepare deposits from company route salespeople for Accounts Receivable to process.
Identify and resolve problems or inconsistencies and determine the correct action.
Train others on billing processes.
Assist with written billing process notes.
Analyze tasks performed to ensure accuracy.
Work with team members to create a positive work environment.
Assist other finance departments when needed.