Service Account Manager

Southland Industries•Sacramento, CA

About The Position

The Service Account Manager drives growth of Southland Industries’ service business by developing new customer relationships, expanding existing accounts, and serving as a trusted advisor to building owners and facility managers. The role sells service maintenance agreements, repair services, retrofit projects, and other owner-direct solutions in an assigned territory. As a single point of contact for customers, the Service Account Manager works with operations, service technicians, and internal stakeholders to support customer satisfaction, service delivery, and profitable growth. The position uses proactive prospecting, strategic account management, and consultative selling to maintain a healthy pipeline, achieve annual sales targets, and build long-term customer partnerships. It involves managing the sales process from prospecting through close, coordinating with service teams, and identifying opportunities to expand locally provided service offerings.

Requirements

Bachelor’s degree in a relevant field, or equivalent training and experience, such as trade-level training.
At least 2 years of direct relevant experience.
Strong knowledge of service policies, procedures, and capabilities.
Strong verbal and written communication skills, including presentation skills.
Strong customer service skills and ability to develop customer relationships.
Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales; ability to develop and manage large existing and new accounts.
Solid negotiation skills.
Strong internal and external collaboration and problem-solving abilities.
Frequent travel to job sites within the assigned region.
Strong Microsoft Office skills.

Responsibilities

Prospect in the assigned market territory to develop new existing-building, owner-direct customers and grow the service business.
Sell new service maintenance agreements and truck-based service and project work.
Manage the sales process, including prospecting, qualifying, understanding customer setup and procurement processes, preparing proposals and presentations, and handling questions and objections.
Develop and maintain positive relationships within assigned customer accounts and communicate regularly with customers.
Act as a One Southland point of contact, engaging internal teams and support to develop additional business.
Coordinate with the Service team to support customer satisfaction; promptly address customer concerns and advocate when performance or billing issues arise.
Generate sales through existing and potential customer networks and social networking.
Identify business opportunities and act as the customer’s building solutions partner for locally provided service offerings.
Develop and execute account plans for key and target customers.
Contribute to maintenance agreement renewals while seeking to increase scope or value before renewal.
Achieve the annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and activity goals.
Partner with Service Supervision and Technicians to identify repair and replacement opportunities.
Maintain the sales pipeline and sales tracking, and communicate with operations for forecasting and turnover meetings.