Service Account Manager

Southland Industries•Schertz, TX

18h

About The Position

The Service Account Manager grows Southland Industries’ service business by prospecting within an assigned market territory and developing new owner-direct customers for existing buildings. The role sells service maintenance agreements and truck-based service and project work, manages the sales process from prospecting through closing, and builds positive relationships with customers. The manager serves as a customer point of contact, coordinates internal teams and Service staff to support business development and customer satisfaction, and addresses performance or billing concerns. The role develops account plans, contributes to maintenance agreement renewals, identifies additional service opportunities, achieves annual sales targets within approved cost and gross-profit budgets, and maintains a sales pipeline in coordination with operations. The position requires frequent travel to job sites within the assigned region. Southland Industries describes itself as a 100% employee-owned company and offers a comprehensive benefits package.

Requirements

Bachelor’s degree in a relevant field, or equivalent training and experience such as trade-level training or industry experience.
At least 2 years of directly relevant experience.
Strong knowledge of service policies, procedures, and capabilities.
Strong verbal and written communication skills, including presentation skills.
Strong customer service skills and ability to develop customer relationships.
Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales; ability to develop and manage large existing and new accounts.
Solid negotiation skills.
Strong internal and external collaboration skills and problem-solving abilities.
Frequent travel to job sites within the assigned region.
Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
Solid knowledge of CRM.

Responsibilities

Prospect within an assigned market territory to develop new existing-building, owner-direct customers.
Sell service maintenance agreements and truck-based service and project work.
Manage the sales process, including prospecting, qualifying, customer setup and procurement, proposals, presentations, and addressing questions and objections.
Develop and maintain positive relationships within assigned customer accounts and communicate regularly with customers.
Serve as a “One Southland” point of contact and engage internal teams and support to enable further business development.
Coordinate with the Service team to support customer satisfaction; promptly address concerns and advocate for customers regarding performance or billing issues.
Generate new sales through existing and potential customer networks and social networking.
Identify business opportunities across locally provided service offerings and act as the customer’s building solutions partner.
Develop and execute account plans for key and target customers.
Contribute to maintenance agreement renewals and seek to increase their scope or value before renewal.
Achieve the annual sales plan within approved cost budgets and target gross-profit levels, meeting required sales and activity targets.
Partner with Service Supervision and Technicians on repair and replacement opportunities.
Maintain the sales pipeline and sales tracking, and communicate with operations for forecasting and turnover meetings.