Service Account Lead Associate Director - Residential Offering Lead

Accenture•St. Louis, MO

5d•$138,800 - $413,600

About The Position

Accenture is seeking a Service Account Lead Associate Director to lead the Account Management team and Residential Services, including the Residential Offering within Accenture Credit Services. The role manages client-dedicated teams providing a full scope of residential lending, loan servicing, and consumer lending activities. It applies expertise in sales, delivery, and account management to develop solutions addressing client problems and business needs, and works directly with clients to support sales growth and profitable delivery. The role serves as a Residential subject matter expert, using influencing and advisory skills to engage multiple teams, make team decisions, and develop solutions for issues across teams and business areas. Master-level proficiency in Account Management and the Residential industry is required; advanced proficiency in Account Sales Planning, Sales Pursuit Management, Delivery, and other skills is recommended. Travel of up to 30% is possible.

Requirements

At least 10 years of experience in Residential Lending/Servicing.
Master-level proficiency in Account Management and the Residential industry.
Ability to balance sales activities and delivery.
Extensive understanding of residential real estate and a proven track record leading residential teams in origination, underwriting, and servicing support functions.
Current knowledge of industry trends in residential lending.
Advanced knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Strong analytical skills for evaluating and completing a wide range of real estate transactions.
Strong verbal and written communication skills.
Highly developed negotiation skills.

Nice To Haves

Residential mortgage and loan servicing experience.
Advanced proficiency in Account Sales Planning, Sales Pursuit Management, Delivery, and other skills.

Responsibilities

Develop and implement innovative strategies to drive sales growth.
Build and maintain strong relationships with clients.
Identify new business opportunities and develop proposals.
Stay updated on industry trends and competitor activities.
Lead and motivate onshore and offshore delivery teams to ensure quality and timely delivery.
Ensure financial commitments for sales, revenue, and delivered margin are achieved.
Manage client-dedicated teams providing residential lending, loan servicing, and consumer lending activities.
Use sales, delivery, and account management expertise to shape solutions for client problems and business needs.
Work directly with clients and lead the team toward sales growth and profitable delivery.
Engage with multiple teams, make team decisions, and provide solutions to problems spanning multiple teams and business areas.