Service Account Lead Associate Director - Residential Offering Lead

Accenture•Charlotte, NC

About The Position

The Service Account Lead Associate Director will lead Accenture Credit Services’ Account Management team and Residential Services offering. The role manages client-dedicated teams providing a full scope of residential lending, loan servicing, and consumer lending activities. It uses deep expertise in sales, delivery, and account management to shape solutions that address client problems and business needs, working directly with clients to drive sales growth and profitable delivery. The position serves as a Residential Subject Matter Expert, providing influence and advice, engaging with multiple teams, making team decisions, and developing solutions to issues across teams and business areas. Master-level proficiency in account management and the residential industry is required; advanced proficiency in account sales planning, sales pursuit management, delivery, and related skills is recommended. Travel of up to 30% is possible.

Requirements

At least 10 years of experience in residential lending or servicing.
Master-level proficiency in account management and the residential industry.
Extensive understanding of residential real estate and a proven track record leading residential teams in origination, underwriting, and servicing support functions.
Current knowledge of industry trends in residential.
Advanced knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Strong analytical skills for evaluating and completing a wide range of real estate transactions.
Strong verbal and written communication skills.
Highly developed negotiation skills.
Ability to balance sales activities and delivery.
Travel of up to 30% may be required.

Nice To Haves

Residential mortgage and loan servicing experience.
Advanced proficiency in account sales planning, sales pursuit management, delivery, and related skills.

Responsibilities

Develop and implement innovative strategies to drive sales growth.
Build and maintain strong relationships with clients.
Identify new business opportunities and develop proposals.
Stay updated on industry trends and competitor activities.
Lead and motivate onshore and offshore delivery teams to ensure quality and timely delivery.
Ensure sales, revenue, and delivered-margin financial commitments are achieved.
Manage client-dedicated teams providing residential lending, loan servicing, and consumer lending activities.
Shape solutions that address client problems and business needs.
Advise and influence across multiple teams, making team decisions and solving problems across teams and business areas.