Server The Reserve at East Longmeadow

LCB Senior Living•East Longmeadow, MA

12d•$17 - $19•Onsite

About The Position

LCB Senior Living is hiring a full-time Server at The Reserve at East Longmeadow in East Longmeadow, Massachusetts. The role provides customer service in a restaurant-style senior living dining environment and supports residents’ satisfaction with food and dining programs. The stated wage range is $17.00–$18.50 per hour, based on years of experience. Servers work with the Culinary Services Director and/or Executive Director and other dining and kitchen staff. Duties include setting tables, reviewing menus with residents, taking and delivering meal orders, serving beverages, clearing used dining items, and helping prepare and carry out dining programs and special events. The role also involves maintaining a clean dining room, following food-safety and quality standards, communicating residents’ preferences to dining leadership, and contributing to a cooperative team.

Requirements

Ability to respond calmly to emergency situations.
Strong organizational and time-management skills.
Ability to communicate in English orally and in writing.
Focus and dedication to providing excellent customer service.
Ability to handle multiple jobs and priorities.
Less than high school education.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Ability to lift and carry objects; the posting specifies a minimum lifting amount of “fifteen (25) lbs.”
Ability to push and pull carts and continuously walk, sit, and stand.
Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
Ability to use good body mechanics.
Ability to type and use a computer.

Responsibilities

Provide a high level of customer service and promote a restaurant-style dining atmosphere.
Work with the Culinary Services Director and/or Executive Director to support resident satisfaction with food and dining programs.
Set tables according to LCB standards.
Serve beverages to residents and guests as requested.
Review the daily menu with residents.
Take and deliver accurate meal orders to residents and guests.
Remove used or soiled plates, utensils, glasses, and linens from the dining room as needed.
Assist with preparation and execution of dining enhancement programs.
Follow Quality Enhancement standards and standard food-safety practices.
Assist with preparation and execution of special events, banquets, and theme meals.
When applicable, acquaint new residents with menus, seating, dining options, and hours.
Clean and sanitize carpets, tables, chairs, condiment containers, and dining-room equipment.
Communicate residents’ likes and dislikes to the food service director and/or dining room manager for menu planning and resident satisfaction.
Build teamwork and cooperation among staff.
Attend the pre-meal stand-up for dining and kitchen staff.