Server Outlet PM

Seaport Hotel•Boston, MA

4d•Onsite

About The Position

The Lounge Server helps create a calm, welcoming, and polished experience for guests in the Tamo Bar and Lounge. The role provides food and beverage service, assists with seating, and offers thoughtful suggestions to enhance guest satisfaction and encourage repeat business. The server works closely with Food & Beverage colleagues and bartenders to maintain smooth service and a clean, organized lounge. The position requires a guest-focused, professional approach and effectiveness in a fast-paced environment. The schedule includes a combination of morning, afternoon, and evening shifts, with regular weekend availability required. Holidays are scheduled according to business needs, and flexibility is essential; participation in “all hands” events may be required. The hotel operates 24/7, including holidays, and strives to support work–life balance.

Requirements

Ability to work full-time, including weekdays, weekends, and holidays.
Ability to speak, read, write, and comprehend English; clear verbal and written communication skills.
Strong listening, interpersonal, customer-service, and communication skills, with commitment to guest satisfaction.
Ability to remain focused and effective in high-volume, high-pressure, fast-paced environments and multitask without compromising quality.
Ability to stand, walk, and remain on one’s feet for extended periods; bend, stoop, kneel, and lift up to 50 lbs.
Commitment to safe work practices and compliance with Fire Life Safety, Foodborne Illness Prevention, and Allergen Awareness standards.
Ability to serve food and beverages with awareness of allergies and guest dietary needs.
Ability to recognize and remember regular guests.
Excellent grooming and professional presentation; positive, teamwork-oriented attitude.
Ability to work independently and under pressure while maintaining accuracy and poise.
Must meet the legal age requirement to serve alcohol.
Required alcohol-service certification (e.g., TiPS) and Food Handler/Food Safety certification (e.g., ServSafe), or ability to obtain the certifications where specified.
First Aid and CPR certification, or ability to obtain.

Nice To Haves

Previous experience in a restaurant setting.
Prior experience providing food and beverage service.
Extensive Food and Beverage knowledge.
High school diploma, GED, or international equivalent.
Knowledge of basic restaurant terminology and food service techniques.

Responsibilities

Greet guests warmly and provide friendly, proactive food and beverage service.
Take food and beverage orders and enter them accurately into the POS system.
Stock service stations with ice, napkins, glassware, straws, and other items.
Check on guests throughout service, address requests or concerns, refill beverages, clear plates, and reset tables.
Ensure food is prepared correctly and to guest satisfaction, and promptly return incorrect or improperly prepared items to the kitchen.
Follow cash-handling and bank operating procedures; present checks, process payments, and complete self-cashiering, balancing, and reconciliation duties according to policy.
Complete assigned side work and participate in pre-shift meetings and required training.
Inform guests of enhancements and upsell opportunities, and proactively merchandise food and beverage items.
Collaborate with Food & Beverage team members and support bartenders by maintaining cleanliness and organization in the bar and lounge.
Monitor guest satisfaction and work to improve departmental and overall hotel satisfaction.
Remember repeat guest preferences and personalize service; stay informed about in-house groups, VIP guests, and daily events, and carry the daily event summary.
Assist guests with finding appropriate seating in the lounge and bar area.
Practice, model, and promote the hotel’s Mission and Values in daily operations.
Perform additional duties and special projects as assigned by Management.