Server Outlet PM

CoralTree Hospitality•Boston, MA

About The Position

The Lounge Server plays an essential role in creating a calm, welcoming, and polished experience for guests in the Tamo Bar and Lounge. The role provides attentive food and beverage service, anticipates guest needs, assists with seating, and offers thoughtful suggestions to enhance guest satisfaction and encourage repeat business. The schedule includes morning, afternoon, and evening shifts, with regular weekend availability and holidays scheduled according to business needs. Flexibility is essential in the hospitality environment, and participation in “all hands” events may be required. The hotel operates 24/7, including holidays, while striving to support work–life balance.

Requirements

Ability to work full-time, including weekdays, weekends, and holidays.
Ability to serve food and beverages with awareness of food allergies and guest dietary needs.
Ability to speak, read, write, and comprehend English; clear verbal and written communication skills are preferred.
Ability to remain focused and effective in high-volume, high-pressure, fast-paced environments and multitask without compromising quality.
Ability to stand, walk, and be on one's feet for extended periods; ability to bend, stoop, kneel, and lift up to 50 lbs.
Strong listening, interpersonal, and communication skills, with a warm, professional, and attentive approach to engaging guests.
Strong customer-service skills and commitment to guest satisfaction; ability to recognize and remember regular guests.
Strong attention to detail and ability to follow established procedures.
Ability to work independently and under pressure while maintaining accuracy and poise.
Positive attitude, teamwork-oriented mindset, flexibility with workdays and hours, and professional grooming and presentation.
Commitment to safe work practices and adherence to standards for Fire Life Safety, Foodborne Illness Prevention, and Allergen Awareness.
First Aid and CPR certification, or ability to obtain.
ServSafe and TiPS certification, or ability to obtain; alcohol service and Food Handler/Food Safety certifications are required.
Must meet the legal age requirement to serve alcohol.

Nice To Haves

Previous experience in a restaurant setting.
Prior experience providing food and beverage service.
High school diploma, GED, or international equivalent.
Knowledge of basic restaurant terminology and food service techniques.

Responsibilities

Warmly greet guests and communicate proactively and pleasantly while providing food and beverage service.
Take food and beverage orders and enter them accurately into the POS system.
Stock service stations with ice, napkins, glassware, straws, and other items.
Check on guests throughout service, address requests or concerns, refill beverages, clear plates, and reset tables.
Ensure food is prepared correctly and to guest satisfaction, and promptly return incorrect or improperly prepared items to the kitchen.
Follow cash-handling and bank operating procedures; present checks, process payments, and perform self-cashiering, including balancing and reconciling shift income.
Complete assigned side work and participate in pre-shift meetings and required training.
Inform guests of enhancements and upsell opportunities; proactively merchandise food and beverage items to increase sales and elevate the guest experience.
Collaborate with Food & Beverage team members and support bartenders by maintaining cleanliness and organization throughout the bar and lounge.
Maintain awareness of guest satisfaction scores and work to improve departmental and overall hotel satisfaction.
Remember repeat guest preferences and personalize service accordingly.
Stay informed about in-house groups, VIP guests, and daily events, and carry the daily event summary for reference.
Assist guests in finding appropriate seating in the lounge and bar area.
Practice, model, and promote the hotel’s Mission and Values in daily operations.
Follow safe work practices and the hotel’s standards for Fire Life Safety, Foodborne Illness Prevention, and Allergen Awareness.
Perform additional duties or special projects as assigned, requested, or deemed necessary by management.