Seasonal Server - Lantana

Cinépolis Cinemas USA • Austin, TX

3d • Onsite

About The Position

The Server provides stellar service to theater guests and helps create an enjoyable dining experience. Servers connect guests with the kitchen by accurately taking food and beverage orders, relaying orders for preparation, and delivering them while providing attentive guest service. The role includes In Seat Dining, processing orders and payments, handling guest requests and complaints, maintaining clean seating areas, and supporting theater operations. Servers complete opening, mid-shift, and closing procedures, attend trainings and meetings, and perform other duties as assigned. The position reports to the General Manager and has no supervisory responsibility.

Requirements

• Must be at least 18 years old.
• At least 1 year of full-service serving experience.
• ServSafe, Food Handler’s, and Alcohol certifications required.
• Ability to use the Vista Point of Sale System and perform basic math.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
• Ability to handle difficult and stressful situations positively.
• Integrity and reliability.
• Flexible availability, including holidays and weekends.

Responsibilities

• Proactively greet guests in the theater and respond to requests through the Plex Call System.
• Follow In Seat Dining procedures and provide friendly, attentive service.
• Explain the menu and recommend promotions, add-ons, and other offerings.
• Run food and beverages, bus trays, clean seats, and assist other team members.
• Enter food orders promptly and accurately into the point-of-sale system, and check that guests have received their orders and needs are met.
• Obtain a credit card when an order is placed and process payments accurately while minimizing disruptions to the film.
• Follow alcohol-service and safety training, avoid over-serving intoxicated guests, and seek management intervention when needed.
• Complete daily server paperwork accurately and on time.
• Check patrons’ identification to confirm they meet minimum age requirements for alcoholic beverages.
• Handle guest complaints and requests, or direct guests to the appropriate resource when unable to assist.
• Assist with crowd control and seating as needed.
• Report projection issues to management or the projectionist, and report guest complaints and maintenance requests to management.
• Complete opening, mid-shift, and closing procedures, including side work.
• Attend and participate in trainings and meetings.
• Perform other duties as assigned.

Benefits

• Free employee movie tickets, including for a guest.
• Free popcorn and soda during shifts.
• 50% discount on food and beverage items, excluding alcohol, both during work and off the clock as a guest.
• Free meal for employees working four or more hours in a shift.
• Employee recognition program with a recognition pin and digital marketing campaign, a private watch party for 20 guests with food and non-alcoholic beverages, or free employee meals for a month.
• Strategic development plans and internal promotional opportunities.
• Gifts for milestone work anniversaries.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed