Server (Part Time)

Surety Hotel•Des Moines, IA

9d•Onsite

About The Position

The part-time Server at Mulberry Street Tavern reports to Food + Beverage Leadership and works alongside bartenders, servers, dishwashers, cooks, chefs, and other hotel associates. The role focuses on creating memorable guest experiences through friendly, timely service and knowledge of food and beverages. The Server must understand menu ingredients and accommodate allergies and dietary restrictions, serve alcohol safely and legally, and accurately handle monetary transactions. Beverage tastings and training support continued knowledge of beer, wine, and spirits. Servers are expected to be reliable, arrive on time ready for work, and support teammates with a collaborative, helpful approach. The position requires strong time management, service skills, and the ability to make sound decisions in a busy environment. The Server reports to the Restaurant Manager according to the role heading; the role description also identifies Food + Beverage Leadership as the reporting group.

Requirements

At least one year of experience as a restaurant server in a freestanding or hotel restaurant.
TIPS alcohol service certification.
Meet local age requirements to serve alcohol.
Availability for a flexible schedule that includes nights, weekends, and holidays.
Fluency in spoken and written English.
Ability to continuously stand and/or walk for most of a shift, including on wet tile floors and steps.
Fine motor coordination to pour beverages, decorate cocktails, and fold napkins.
Ability to roll and/or carry tables and chairs when needed.
Ability to lift and/or carry a 30-pound tray, crate, or box.
Ability to occasionally carry items over the shoulder.
Ability to use hand and elbow movements for polishing glassware and silver, setting tables, and shaking, pouring, and mixing drinks.
Excellent sight and balance to negotiate varied floor surfaces.
Ability to handle lighted candles and hot fluids such as coffee and tea.
Passion for the community’s people, place, and culture, and a love of restaurants and guest service.

Responsibilities

Model the company’s principles of People, Place, and Character, promoting collaboration, intuition, and translocal hospitality.
Support the guest experience from greeting through follow-up, provide proper service, respond to requests promptly, and adjust service as needed to ensure satisfaction.
Participate in daily lineups and staff meetings, contribute ideas and constructive feedback, and strategize with the service team to address missed opportunities.
Maintain working knowledge of menus, ingredients, and unavailable items; serve alcohol safely, responsibly, and legally; and accurately account for monetary transactions during the shift.
Serve food and beverages according to guests’ requests and follow health and safety procedures.
Keep the workstation clean and organized and treat guests, coworkers, and equipment with respect.
Respond to guest requests with urgency.
Use and continue developing knowledge of culinary and beverage terminology and the food and beverage menu to create exceptional dining experiences.
Observe the condition of facilities and report issues to food and beverage leadership; communicate with Food + Beverage and Culinary teams to ensure orders are delivered accurately and promptly.
Assist in other areas of the Food + Beverage Department as needed.