Server - Full Time

Sage Hospitality•Raleigh, NC

About The Position

Under general supervision, the Server provides prompt and courteous food service to restaurant customers. The role includes taking and serving food and drink orders, accommodating customer requests, maintaining attentive service throughout the dining experience, and ensuring the restaurant and service areas are clean, stocked, and presentable. The Server also processes guest checks and payments accurately, participates in pre-meal and departmental meetings, and responds to customer inquiries in person and by phone. The position requires a clean, professional appearance and a friendly, courteous demeanor. It involves prolonged standing and walking, carrying food and beverages, and working in an indoor restaurant environment that may be crowded and noisy.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
Full range of mobility, including regularly traveling up to 300 feet throughout a shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations, particularly while handling multiple tasks.
Tact and understanding when addressing customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete restocking, cleaning, and opening and closing sidework as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area, meeting applicable state and local health board requirements.
Control and document guest checks according to established procedures as orders are taken and processed.
Receive guest payments and verify the accuracy of checks and payment methods.
Attend in-person pre-meal and departmental meetings to improve communication and knowledge of products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.