Server - Trevi 5

Hershey Entertainment & Resorts Careers•Hershey, PA

11d•Onsite

About The Position

The Server is a part-time position at The Hotel Hershey, responsible for professionally and courteously serving food and beverages to guests at an assigned food and beverage outlet. The role works as part of a team to provide food and beverage service between 1933 and Poolside during seasonal operating hours. The position works in paired zones within 1933 to maintain high service standards. This is a union position, and scheduling is based on union seniority; schedules may include flexible hours to meet operational demands. Tip outs are handled in accordance with the CBA.

Requirements

Must be at least 18 years of age.
At least 2 years of high-volume serving or bartending experience is required.
Must pass the accredited alcohol server test (RAMP) within the probation period.
Must present a professional image in compliance with Hershey Entertainment & Resorts guidelines.
Must be able to work independently and remain self-motivated.
Must be friendly, upbeat, work well with other employees, and interact effectively with guests.
Must be able to multitask and prioritize tasks in a high-stress environment.
Must be proficient in knowledge of food, food-related items, and beverages, including beer, wine, cocktails, spirits, and cordials.
Must meet schedule requirements, likely including flexible hours, days, evenings, weekends, and holidays.
Must be able to tolerate extreme temperatures, including hot and cold.

Responsibilities

Work as part of a team to provide efficient, professional, guest-focused food and beverage service.
Take and present orders, keep guest tables clean and orderly, clear and reset tables, and maintain floors as needed.
Complete opening, ongoing, and closing side work effectively.
Restock dining and service areas, complete daily and weekly cleaning sheets, ensure table condiments are supplied before guests are seated, requisition supplies, and maintain an orderly work area.
Communicate with the kitchen to meet guest needs and support guest satisfaction.
Answer guest questions, offer suggestions, and handle guest complaints.
Perform other duties as assigned.