Seasonal Cast Member 5-5

Cinépolis Cinemas USA•Hackettstown, NJ

7d•Onsite

About The Position

Cast Members provide guest service in the areas of Concierge, Concessions, Running, Cleaning, and Usher at a Cinépolis theater. The role includes preparing concessions, cashiering, maintaining stock and work areas, assisting with food distribution and table and auditorium bussing, and helping guests with questions and concerns. Cast Members also support theater operations by completing opening, mid-shift, and closing procedures; assisting with crowd control and seating; maintaining cash and ticket security; enforcing movie ratings; and reporting guest, maintenance, or projection issues to management. Additional duties may be assigned or changed according to business needs. The position reports to the General Manager and has no supervisory responsibility. It is a non-exempt role in a theater environment, with typical cinema noise, dust, and activity. The work involves frequent standing and walking, along with bending, reaching, and occasional lifting.

Requirements

Proficient guest-service, administrative, and follow-up skills.
Comfort communicating and cooperating with guests, supervisors, peers, vendors, or partners.
Ability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Knowledge of company policies and procedures.
Ability to work flexible hours, including holidays and weekends.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally lift 25 to 50 pounds with assistance.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, operate point-of-sale terminals, handle cashiering, and make accurate change.
Set up and maintain appropriate stock levels for the box office and concessions.
Greet guests and assemble food orders.
Maintain cleanliness in concessions, box office, lobby, restrooms, hallways, auditoriums, employee break room, and other work areas.
Follow the sequence-of-service policy for each guest transaction.
Answer guest questions and resolve concerns.
Follow company policies and procedures and complete opening, mid-shift, and closing procedures.
Assist wait staff with food distribution and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating guests as needed.
Inform management of guest issues and maintenance requests.
Ensure the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Communicate projection issues to a manager, General Manager, or projectionist.
Stay up to date on movie summaries.
Perform other duties as assigned.