Seasonal Cast Member
About The Position
Cinépolis USA is hiring a Seasonal Cast Member for theater operations. Cast Members provide guest service in Concierge, Concessions, Running, Cleaning, and Usher areas. The role includes preparing concessions, cashiering, maintaining stock, assembling food orders, operating point-of-sale terminals, and keeping theater and employee areas clean. Cast Members also help distribute food, bus tables and auditoriums, reset seats and trays, manage crowd flow and seating, address guest questions and concerns, and communicate guest or maintenance issues to management. The position reports to the General Manager and has no supervisory responsibility. The role requires frequent standing, walking, bending, twisting, using stairs, and reaching or handling items. Employees occasionally lift or move up to 10 pounds and may occasionally be asked to lift 25 to 50 pounds with assistance. The employee works in a cinema environment with typical noise, dust, and activity; noise levels may range from moderate to high. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may change or be added based on business needs.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Comfort communicating and cooperating with guests, supervisors, peers, vendors, or partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Flexible availability, including holidays and weekends.
- Knowledge of company policies and procedures.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to use hands to finger, handle, or feel and reach with hands and arms frequently.
- Ability to occasionally lift or move up to 10 pounds and occasionally lift 25 to 50 pounds with assistance.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions and perform cashiering and maintenance duties.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness of work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Follow company policies and procedures.
- Complete opening, mid-shift, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and seating guests as needed.
- Inform management of guest issues and maintenance requests.
- Ensure the security of box office cash and tickets.
- Distribute hearing-impaired equipment and understand its proper use.
- Enforce movie ratings to prevent underage guests from entering auditoriums with adult content.
- Assist with other functions as instructed by the management team.
- Watch for movie projection issues and notify a manager, General Manager, or projectionist when they arise.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
