Seasonal-5

Michaels Stores•Santa Fe, NM

3d•Onsite

About The Position

This seasonal retail role is based in the Santa Fe, New Mexico store and requires early morning availability. The team member provides friendly customer service, helps customers locate products and find solutions, and delivers a fast, friendly checkout experience. The role also supports truck unloading, stocking, merchandise recovery, and store maintenance to help keep the store well-merchandised and in stock. The position includes supporting rewards and credit-card enrollments, educating customers about the Voice of Customer survey, and assisting with omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. This work takes place in a public retail store; some stock rooms may not be climate controlled, and some assignments may involve outdoor work. Work hours may include nights, weekends, and early mornings.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Early morning availability.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.